what are the ttec engage products

Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. It operates through two segments: TTEC Digital and TTEC Engage. Elevated. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. mYBTn2[dhVar!#[i:2^/uszZT>lEd. 0000034260 00000 n TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000004257 00000 n 0000004769 00000 n Exceptional customer experiences start here. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Options New. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. 0000004300 00000 n You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000006368 00000 n 0000004803 00000 n Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. 0000006062 00000 n Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. TTEC Engage is a 60,000+ employee service company . Reduce cost and improve CX with recommendations from your front-line employees. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000124950 00000 n Learn what we've learned from a resource For 40 years, our business has been helping companies make their customers happy. Locations. Every channel, in sync, all the time. _? For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Design your CX to eliminate pain points and reduce churn. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Effective tax ratefor the full year is estimated between 22 and 24 percent. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC empowered a health benefits company to handle more calls, better andfaster. Do Not Sell or Share My Personal Information. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. We combine leading technology partnerships and the CX expertise to enable your success. One that tells you what is happening in the present. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Get the agile tools to transform your total experienceone stage at a time. 0000020166 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000001450 00000 n Find and engage customers across all channels to accelerate growth. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. 0000001601 00000 n Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Regardless of the products . Native CDP and native omnichannel together in one platform. 0000042393 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000009833 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Get better He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. 0000031129 00000 n The best outcomes. 0000121522 00000 n What You'll Be Doing . Eliminate friction and create value for your customers and employees. It also provides tolling and transportation. 0000008022 00000 n Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Contact Center Automation Tools and Trends READ THE ARTICLE. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Your industry has its own set of challenges. Our TTEC work from home team has 41 preferred residency states. Continuously promote a performance-driven culture and always work towards reaching for amazing. 0000014537 00000 n 6 Reasons to consider nearshoring now GET THE GUIDE. specific challenges. Subscribe to our free digital CX publication, the Customer Strategist. You don't need to rip and replace to get your CX technology stack humming. from 8 AM - 9 PM ET. Fourth Quarter 2022. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Everything you need to reimagine your CX and make your customers smile. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. amazing customer Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 3 years or more of data analysis experience or equivalent experience. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? %PDF-1.4 % Privacy Policy. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Omnichannel technology that delivers personal CX at scale. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000012659 00000 n AI and automation trends, High-tech goes all-in ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. This site uses cookies and by using the site, you are consenting to this. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. This site uses cookies and by using the site, you are consenting to this. optimize CX. Reduce cost and improve CX with recommendations from your front-line employees. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow.

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