viagogo refund australia

Frequently Asked Questions | Opera Australia If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. ACCC takes action against ticket reseller Viagogo - news If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. And the original face value of our tickets was nowhere to be found on the site. Checked for accuracy by our qualified fact-checkers and verifiers. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. At no time do We provide the Buyer's payment information to the Seller. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. viagogo - Buy & Sell Concert, Sport & Theatre Tickets You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. NSW Fair Trading investigating Viagogo for unlawful behaviour. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. However, Moody's Investors Service reported yesterday that Baker's . Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Think you've been ripped off? Claire Turnham's self-help guide for First, don't use Viagogo. When listing seated tickets, all tickets in the same listing must be consecutive seats. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. This website is using a security service to protect itself from online attacks. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. FanFair publishes a guide for getting a refund from Viagogo 5.2 Violations, Termination and Suspension. 2.13 Ticket Information. I haven't received an email confirming my order. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Viagogo | ProductReview.com.au Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. And I had to chase for my tickets. Your rating will help us improve the website. These tickets are listed in TWD [Taiwanese dollars]. Read more: We often link to other websites, but we can't be responsible for their content. -Explore the world's largest selection of events. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.18 Merchant Description. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. It is headquartered in the United States and owned by StubHub Holdings. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 6.6 No Agency. You are on a Viagogo website. The caretaker period for the NSW Election commenced on 3 March 2023. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Can I Get a Refund from Viagogo? - GetHuman Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. They often process refunds if requested. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. Read more: Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. To sell tickets, a Seller lists the tickets in the Site database. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 3. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace 1.4 Modification. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. And we're hardly the only ones who have a gripe with the company. 1.2 Ticketing Exchange. Consumers urged to avoid viagogo | NSW Government In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. She was told that up to 200 people had also been turned away due to fake tickets. We take no responsibility for such issues. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Find out more about fact-checking at CHOICE. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 2.9 Seller's Confirmation Obligation. 2.15 Claims under the viagogo Guarantee. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. How do I unsubscribe from your newsletter? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. From the actions menu, select the 'Request Refund' option. Dont think you would be the lucky one. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Petition Block Viagogo website in Australia Change.org Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. PDF FanFair Alliance - Ever get the feeling you've been cheated? You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Contact @viagogo over social media Set up a Twitter account. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. 3.4 Indemnity. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Viagogo40.5StubHub - SportBusiness That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Including any such items constitutes a material breach of these terms and conditions. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 6.3 Allocation of Risk. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Why use viagogo? Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. 2.4 Listing. Read more: About this app. If you dont know the location of the office processing your application, send the completed form to your. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes

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