ebay who pays return shipping on damaged item

(Valid reason for a return, and I thought it worked when I sent it out). I would love to hear from others that have been on both sides of a case such as mine. Look at the metal bent in! 09:08 AM. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Buyers abusing "not as described" to force refund - PayPal Community Have you had an eBay item returned damaged? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. They are not allowed to mention a case in feedback. I wasnt even expecting them to put the money back in my account right then. Another big tip always use the proper packaging! When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. I called Ebay and got no where. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Your email address will not be published. Select Mark as sent. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Select View return details. Thanks for the good suggestion. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. It should have the return policy on it. Very Sad! SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. The neg's relateprimarily to the receipt of the wrong item or a defective item. When I received the item back it was in all sorts of rough shape. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Returns. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Death certificates show that you died. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Heres What You Should Do. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Also, the seller cannot refund GSP charges. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Love seeing what you guys findVery cool find on the stilts! By the way, I notice you have four Neutrals in six months (which I think is a lot). Damaged Item Who Pays Return Shipping? If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Scroll down to Return Preferences and click the Edit link on the right. Transfer money online in seconds with PayPal money transfer. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Each year they make it more and more difficult for sellers, especially dealing with problem returns. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. Select your reason for the return and enter a comment about why you're returning it. You can still close it if things are resolved. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. No message before opening a claim. If you need help, you can contact us. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com What happens if the buyer refuses to pay for return shipping? 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date They can then print the label and use it to send the item back to you. So the buyer gets 6.50 from eBay. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. This is what Ebay has gotten to and why sellers are the way they are. ~Sandy 0 Kudos Login to Reply or Kudo Options Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. If the seller receives payment but has not shipped the item, then there is no return shipping cost. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. What does the EBAY Commuity feel about this. Adding tracking details to your return helps protect against delays or issues in the refund process. That's not "new". ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Find It In Seconds! The item is only $25.00, but thetracked packet rate will be approximately $14.00. We called eBay ( BIG KEY! Why should a buyer be out anything because they got something broken? Here are some of the most common ways eBay sellers are scammed. The company wants you to start by contacting your seller (select the. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Well be able to help you quickly by chatting with you online or through a quick phone call. Copyright 1995-2021 eBay Inc. All Rights Reserved. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Does eBay intimidate you? As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. You will have time to upload your supplier's return label and handle the return . You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. I hope to here from EBAY and or the Community to help me make the right decisions. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. You must be a registered user to add a comment. I was indeed shocked that in was the first call this was resolved. Our kids especially had a great time with that one. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Look at the metal bent in! Hi Lyn, I am sorry you feel this way. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? - edited Why on earth would you want anyone to spend money sending it back to you? If so I would have called back to get a new representative on the line to straighten it out. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. Next, clean the lens with dish soap and dry with a microfibre cloth. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com Dunno about that. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sit back and relax while we do the work. you misused the product or service in a way that contributed to the problem. eBay Money Back Guarantee covers most transactions on eBay. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. We are only stating what happened to us- sorry if that is unbelievable. So CALL eBay when something like this happens. Or perhaps send a replacement if you return the item via untracked shipping? INAD returns are paid for by the seller. Saiba mais sobre proteo ao vendedor. Our app can also digest the company's return policy and help you send the faulty product back. For more detail, read our blog on fixing scratched lenses. 05-11-2014 eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. Buyer pays for return shipping? - The eBay Community Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help.

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