Shoulder & Calf Jets. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". Our Products. The issue with the panels is correctly outlined as a warranty issue. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. We told them at that time that we had called and cancel our order and received a confirmation. My experience with this company could fill a book. Seating: 3 Gallons: 350 Weight: 945 lbs. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Any assistance you may provide is appreciated. Now that winter is back we are seeing all the signs of last year. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. Learn more about what aqua therapy is and the many benefits these programs deliver. LPI transitions to retail direct model | SpaRetailer If your bathtub has jets, regular cleaning can prolong their proper functioning as well. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. If youre someone who demands the best of everything, premium features like those are a need, not a want. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. This is required per the written warranty section in your manual. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Well guide you through the process. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Make sure to buy from a company that has in-house service or local service that you can verify. Lets here people thoughts on this company. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. Its a good question! Both Gary and the customer service have been wonderful to work with. I'm now waiting for my fourth control panel to be sent to me. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. Catalina Spas - Luxury Hot Tubs - Best Hot Tub Brand | Catalina Spas Then an estimated completion date of June 26. There is no way this company will remain in business with these types of complaints. Still gathering info on the tub my friend got. There's no way I should owe that much. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. If company vaccination rates. (704) 322-4204. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . A leak from your hot tub might be alarming, but its often easily fixed. "We are thrilled to become part of the LPI family. Take a virtual tour of one of our showrooms. BUYER BEWARE!!!!!!! I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. I don't think Dr Wellness has a tub anywhere near 20k. What about my warranty and my growing costs? I'm not sure who has the better job at LPI, their CEO or **** in shipping. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. Within 30 minutes of their arrival, my tub was set up and they were gone. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . If I could give zero stars I would. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. I was hoping they would make things right so that I didn't have to give them this review. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. 151 customer reviews of Aqua Living Factory Outlets. I use the hot tub once a week. We are the largest hot tub retailer in the . they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! One of those you get what you pay for. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. We purchased an aqua living spa November 2021. Read about common issues that spa & hot tub owners run into and how to fix them. Just wondering cause I just ordered one. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Comparisons of the different types of materials that hot tub shells are made from. They just promised free hot tubs if you bought one and it snowed on Christmas. You were advised that the payments would be acceptable. Finally, they admitted that the spa that I purchased did NOT have the audio system. We look forward to helping you achieve the lifestyle of comfort that you crave. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. $350,000 Last Sold Price. This has incurred a significant cost as well as we should not have to be adding water every week. Aqua Living Factory Outlets - Home - Facebook 2,550 Sq. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Factory Installed Ozonator - INCLUDED. Evergreen Place is an assisted living facility in Brockport, NY. . What a scam. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Filters are an essential part of keeping your hot tub water clear and pleasant. $369,000 Last Sold Price. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. **** still has not shipped this panel. The chargeback department advised of accepting it in lieu of refund on 12/28/22. . Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Do yourself a favor and buy a Jacuzzi brand. Request that LPI credit my card on file. And if he paid that much then he got taken bad by them. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Cover sagged almost immediately! I am now paying out of pocket for repairs to my spa, even though it is under warranty. The headrests were missing the magnets that attach them to the tub. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. They have proprietary jets in them. But now its 5-6 months since purchase. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. an outstanding level of service, and prices that cant be beaten. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Average of 54 Customer Reviews. Full Foam. Aqua Living Factory Outlets. These people are crooks and are lying about there ability to make and deliver on tubs. Ready to upgrade your hot tub experience with a hot tub pergola? Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. When we hooked it up, it did not work, the pumps leaked. ), then we have the best 4 person hot tubs for you! They are owned by Watkins Wellness. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. When shopping for a hot tub, the number of choices can seem overwhelming. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. International Association of Better Business Bureaus. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. Evergreen Place offers activities at their location for residents. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Fortunately, we are blessed to be on the right side of what this has done in our industry. LPI, Inc. hiring Aqua Living Inventory Control in Johnson City I never asked to cancel the order only to get my tub. 5% would be over a 400$ late fee. AWFUL. We are still facing unprecedented demand for our product, with no signs of things slowing down. I ordered it July 15th. Our records indicate the cover lift was received on Saturday 1/28/23. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Several weeks went by and they never showed up. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Thank you for your picture submission. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Fill out the form to download your instant rebate and FREE buyers guide! Its also something you want to keep for several years of enjoyment. Aqua Living Factory Outlets - Hot Tub Insider Get tips on how to clean different types of jetted tubs and spas. . Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. Contact Information. The solution? Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. I have never been lied to so often by so many people in my life. How much is a. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. As a matter of policy, BBB does not endorse any product, service or business. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? So it's mickey moused back together. So to contact the manufacturer just call that guy back. September 6, 2021 LPi. 2023 AB Media Inc. All rights reserved. The cover seal wasn't even touching the tub as it was shipped. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. What state do you live? Aqua has 1 job listed on their profile. I own one of these tubs. I called customer service and was told the filters and magnets were in the mail. Submitting a response indicates a willingness to work with customers to make things right. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. You get what you pay for with these. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Theme by Out the Box. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Yet, our baths are about so much more than aesthetics. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. I purchased a tanning bed in 2017 for 2300.00. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. CEO Your cancellation was approved. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. AQUA LIVING FACTORY DIRECT - 12 Photos - Yelp Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. MSRP - $8199. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said.
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